Returns Policy

Returns, Refunds & Exchanges

If you’re not happy with something you purchase from us, then you can return it to us and we’ll be happy to exchange your item(s) or refund it for you.

We can’t exchange or refund, items where the packaging/ box has been opened, which has been used or where the seal has been removed unless the item is considered damaged or faulty. we can only offer refunds or returns on items purchased from this website.

If you have received damaged or faulty items, please contact us for information on how to return these to us.

Returns

1. Returning items by post

Our returns policy means you can return unwanted items from anywhere in the UK or abroad, for a refund, within 28 days of receiving your item(s).

Please return your item(s) using the following address:

Customer Services, 5 Station Road, Barnack, Stamford, PE9 3DW

In order for us to process your return, please include your delivery note or include a note with your full name, address, and order number which can be found on your Order Confirmation email.

We advise you to obtain a proof of postage when returning a package to us.

You’ll receive your refund within 10 working days of us recieving your item(s). Please contact us after 15 working days if it has not reached your account.

Exchanges

1. Returning items by post 

You can exchange any item(s) using the returns address stated above.

In order for us to process your exchange, please follow the instructions on the reverse of your delivery note. We advise you to obtain a proof of purchase when returning a package to us.

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